Editorial V.14 N.32

Koning v14 i2

The purpose of this article is to describe and clarify a tool that is at the core of the definition phase of most quality improvement projects. This tool is called the critical to quality (CTQ) flowdown. It relates high-level strategic focal points to project objectives. In their turn project objectives are linked to and decomposed into CTQs, which are made operational in the form of measuremen...

Editorial

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Editorial

Editorial

No abstract

Editorial

This article has no abstract.